Have a question? Find your top answers all in one place.
Services
We offer Wash & Fold, Hang Dry, and Dry Cleaning services, with convenient pickup and delivery right to your door.
Yes, we sort by color and fabric type before washing to protect your clothing and preserve its quality.
We prefer that hang-dry items are kept separate. While our team will sort through your clothes, separating them at pickup helps ensure nothing gets missed. If you’d like, you can also label or bag them separately, and we’ll handle the rest.
Wash & Fold items are neatly folded. Hang dry and dry-cleaned garments are returned on hangers unless you request otherwise.
Pickup & Delivery
Easy, just click “Schedule Your Pickup” on our website, choose your time, and leave your laundry outside. We’ll handle the rest.
Nope! Just leave your bag in your designated spot and we’ll pick it up and return it to the same place.
We currently serve [insert cities or zip codes]. If you’re unsure, just reach out, and we’ll let you know if we’re in your neighborhood.
Most orders are returned within 24–48 hours. We’ll let you know if anything changes.
Yes, we’re happy to leave your order in a safe, designated spot.
Pricing & Payment
Wash & Fold is $28.95 per bag. Hang Dry is priced per item, and dry cleaning is also available. Business pricing and additional flat-rate options are offered—check the pricing section for full details. Sign up here to view all pricing.
Yes, our minimum order is the price of one Wash & Fold bag at $28.95. For dry cleaning and hang-dry only orders, the minimum is $17.95.
You’ll be charged automatically after delivery using the card on file. You can update your payment info at any time in your account.
Special Care & Items
Yes, we offer a dedicated hang dry service for items like silk, lace, wool, and activewear that shouldn’t go in the dryer.
We sure can. We work with businesses of all kinds, just let us know what you need.
We'll do our best to treat visible stains. For anything stubborn or important, just add a note when scheduling, and we’ll pay extra attention.
We stand by our service. If anything’s off, just contact us and we’ll make it right.
Rewards Programs
Your exclusive 10% off coupon is waiting for you inside the Pristine App. Simply download the app, tap the 10% Off First Order button, and the discount will be applied to your first order automatically.
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Invite your friends right from the Pristine App!
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Your friend will receive $10 off their first order.
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Once their order is complete, you’ll also receive $10 off your next order.
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It’s a win-win — the more friends you invite, the more rewards you earn!
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Every time you place an order, you earn points:
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1 point = $1 spent
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100 points = $5 reward
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Rewards can be applied to any order once you’ve reached 100 points.
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Points never expire — save them up for even bigger discounts!
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All details about our coupons, referral rewards, and loyalty program can be found directly inside the Pristine App.
